What am I looking for in a good service company? – 95.5 BMS

Q – I see and hear from many different sources on how company A will do this for me or company B has a sale on this and that.

How do I know these are good companies? I need work in my house, plumbing, heating and air conditioning, and septic. What should I look for in a service company?

Ann in Litonia

A – That’s a good question. Here are some things I would look for and expect from a service company I was going to use.

Size of the company. For my money, I want to use a company that is big enough and experienced enough that there are no surprises. Large companies with many employees are rarely confused when it comes to problem solving.

Business stability. While I’m sure there are a few quality startup service companies out there, I prefer the one that exists and is successful. That tells me they have the resources to do the job.

Make specific appointments. I like that my service companies tell me when they will be there within the hour. I hate the “…sometimes between 8am and 5pm…” routine. Let me know when you’ll be there, then call me 15 minutes before you arrive in case I’m out.

Talk to me. Once home, I like the company telling me the problems, then telling me how much it will cost (without guessing) to fix, and also how long it will take to get the job done.

Two corollaries here:

A – Your repair cost should be at least close to the special advertised price I heard on your radio ad. Don’t come to my house telling me it’s $159 only to have add-ons and service charges that push the total north of $400.

2 – And don’t lie to me about the weather. If you start on Monday and it’s going to take 4 days, don’t tell me 2. Even if I look stupid, I’ll start to suspect something when you show up for work on Thursday.

Also – if something is wrong (or right) I want to know as it happens, not after when you try to explain the extra hundred stuck on the bill.

Don’t be a stranger. If I have a problem after you’re gone and need you to come back to fix it or finish a job, I don’t want to hear “…we’ll fix it when we can…”

I waited for you to come here the first time, once you are at my house doing my work; I should become a priority for you. Anything else is unacceptable.

These should at least help you get started and know what to look out for.

Good luck!

Veronica J. Snell