The best customer service software of 2022 has been revealed by end users

Customer Service Management (CSM) software supports an organization’s interaction with current and potential customers. It uses data-driven tools designed to help organizations drive sales and deliver exceptional customer experiences. Organizations considering a new CSM system can consider the CSM vendors reported by users on SoftwareReviews.

Vendors are ranked by a composite satisfaction score (composite score or CS) that averages four different areas of evaluation by end users: net emotional footprint, vendor capabilities, product features, and likelihood to recommend. Vendors named gold medalists received high scores in SoftwareReviews’ data quadrant.

The 2022 Corporate customer service The software gold medalists are as follows:

The 2022 Mid-range customer service The software gold medalists are as follows:

To learn more about software and customer service providers, visit page dedicated to the CSM category.

For more information on SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process, visit www.softwarereviews.com and log in via LinkedIn, Twitterand Facebook.

About SoftwareReviews

Software Reviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from business and IT professionals, the SoftwareReviews methodology produces detailed and authentic insights into the enterprise software review and purchase experience.

SOURCE Software Notice

Veronica J. Snell