The best contact center software as a service for businesses in 2022, as rated by software buyers

In the SoftwareReviews Data Quadrant, software vendors are ranked by a composite satisfaction score (composite score or CS) that averages end-user ratings across four different areas: net emotional footprint, vendor, product features, and likelihood to recommend. CCaaS vendors with the highest scores are recognized by SoftwareReviews as Gold Medalists for the year.

The 2022 Contact Center as a Service The software gold medal winners are as follows:

  • Five9 Virtual Contact Center8.3 CS, for on-screen prompts, call scripts, and call flow management.
  • Avaya One Cloud8.2 CS, for call recordings and multi-channel integration.
  • Genesys Cloud CX, 8.2 CS, for multi-channel queue management and ease of implementation.
  • NICE8.2 CS, for skill-based routing and feature scope.

To compare and evaluate CCaaS vendors using the most in-depth and unbiased analyst reports available, visit SoftwareReviews’ page dedicated to the CCaaS category.

For more information on SoftwareReviews, the Data Quadrant, or the Emotional Footprint, or to access resources to support the software selection process, visit and log in via LinkedIn, Twitterand Facebook.

About SoftwareReviews

Software Reviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from business and IT professionals, the SoftwareReviews methodology produces detailed and authentic insights into the enterprise software review and purchase experience.

SOURCE Software Notice

Veronica J. Snell