Tesco says online services are backed up after interference “attempt”

Tesco opens its first cashless store, offering customers the ability to shop and pay without scanning a product or using a cashier in London, Britain October 18, 2021. Photo taken October 18, 2021. Ben Stevens / Parsons Media / Handout via REUTERS

LONDON, October 25 (Reuters) – UK supermarket chain Tesco (TSCO.L) has said its website and app have returned after services were cut short by an attempt to interfere with its systems.

“Our website and online grocery app are now back up and running. Our teams have worked tirelessly to restore service, and we are very sorry for our customers for the inconvenience caused,” said a spokesperson for Tesco.

The grocer first encountered the problem on Saturday with customers unable to order merchandise and track deliveries.

“Since yesterday we have experienced disruption to our website and online grocery app. An attempt has been made to interfere with our systems which has caused problems with the search function on the site,” he said. said a spokesperson for Tesco.

He said there was no reason to believe customer data had been compromised.

Reporting by Andy Bruce and Akriti Sharma in Bengaluru; Editing by Raissa Kasolowsky and Stephen Coates

Our standards: Thomson Reuters Trust Principles.


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Veronica J. Snell

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