Rajasthan ranks first in online service provision: NeSDA report



Rajasthan has been ranked among the leading states in providing online services to citizens, according to the National e-Governance Service Delivery Assessment (NeSDA) 2021 report, an initiative of the Center’s Department of Administrative Reforms and Public Grievances.

NeSDA 2021 covers services in seven sectors: finance, labor and employment, education, local governance and public services, social protection, environment and tourism.

A senior official said Rajasthan’s performance will improve further in the next assessment.

The evaluated portals were classified into two categories. One is the state/UT/central ministry portal — the one that provides one-stop access to information and links to services. These portals were evaluated on four parameters: accessibility, availability of content, ease of use and information security, and confidentiality.

The second category includes State/UT/Central Departments Service Portals, which focus on digital service delivery and provide service related information. They were evaluated on three additional metrics: end-to-end service delivery, integrated service delivery, and status and request tracking.

The categories in 2021 were “Northeast and Hill States” (10), “Union Territories” (8), “Remaining States — Group A” (10) and “Remaining States — Group B” (8).

Rajasthan ranks number one in Group B state/UT service portals across all sectors (55 services provided online). The score in 2019 was 0.61, which rose to 0.76 in 2021. Sectors that have seen improvement include finance, labor and employment, education, local governance and public services, and the environment.

The state ranks second in finance (14 services delivered online) with a score of 0.68, and first in labor and employment (seven services delivered online) with 0.91.

Likewise, it ranks first in education (four services provided online) with 0.64. It also ranks first in social protection (including health, agriculture and home security) with 0.61; second in local governance and public services (13 services included online) with 0.75; third in environment (four services provided online) with 0.84, and first in tourism (two services provided online) with 0.88.

Rajasthan ranks eighth in the state portal’s overall score, which fell from 0.36 in 2019 to 0.50 in 2021.

Nagaland ranked first among the “Northeast and Hill” states, while Jammu and Kashmir ranked first among the Union Territories. Kerala was first in the “Remaining States – Group A” and Odisha came first among the “Remaining States – Group B”.

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