SAN FRANCISCO – (COMMERCIAL THREAD) – PagerDuty, Inc. (NYSE: PD), a global leader in digital operations management, today announced that it has updated PagerDuty for Salesforce Service Cloud on the Salesforce AppExchange. This update provides businesses with a new way to instantly notify service agents and stakeholders of critical incidents impacting customers and empowers them to take action and interact with experts from across the globe. ‘organization to speed up resolution time and improve customer satisfaction.
Built on the Salesforce platform, PagerDuty for Salesforce Service Cloud is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FK9u7UAD.
With the world relying on digital experiences more than ever, customer service agents are on the front line in solving customer problems and must collaborate with many different teams. This app upgrade provides agents and key stakeholders with a direct escalation and engagement line to the right technical teams for issues impacting customers.
Although 50% * of issues, such as a faulty shopping cart, are discovered by customers who report them to customer service teams, there has not been an easy way for service agents to initiate a response. proactively and monitor its progress. The new upgrade includes a dashboard and status console directly in Service Cloud, which enables agents to resolve end-to-end cases, giving agents escalation hotlines to the right response teams from across the board. development and IT and more streamlined communication with stakeholders within the application or via Mou.
“As businesses transform rapidly to deliver enduring digital experiences, the needs of consumers continue to exceed the ability of teams to scale effectively and improve quality of service,” said Sean Scott, chief product officer, PagerDuty. “PagerDuty brings the power to centralize customer, engineering and ticketing data on a single platform, enabling customer-facing teams to proactively manage cases with Salesforce. ”
“We’re excited that PagerDuty continues to innovate on AppExchange as they break down the walls between service agents and development teams,” said Woodson Martin, Managing Director of Salesforce AppExchange. “AppExchange is constantly evolving to meet the needs of our customers, and we love to see our partners evolving alongside us. ”
About Salesforce AppExchange
Salesforce AppExchange, the world’s largest enterprise cloud marketplace, empowers businesses, developers, and entrepreneurs to create, market, and grow in entirely new ways. With over 6,000 listings, 9 million customer installs, and 117,000 peer reviews, AppExchange connects customers of all sizes and industries to out-of-the-box or customizable apps and Salesforce Certified Consultants to solve any business challenge.
Salesforce, Service Cloud, AppExchange, and others are among the trademarks of salesforce.com, inc.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE: PD) is a leader in digital operations management. In an always-connected world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience for their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to resolve issues faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash, Lululemon and more. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.