Northwest Community Credit Union reports online services restored after multi-day outage
EUGENE, Ore. (KTVZ) — An Eugene-based credit union said Saturday its members restored online services early Saturday after a technical glitch interrupted some services in recent days.
Here is the Northwest Community Credit Union press release released Saturday morning (updates can be found at https://www.nwcu.com/blog/outage-alert):
NWCU Announces Restoration of Account Visibility
Member data is continuously restored in the order received since the failure.
Eugene, OR – Northwest Community Credit Union executives say credit union members were able to view balance and initial transaction data for the first time early Saturday around 1:30 a.m. PST, Feb. 26.
“It will be important to remember: what you will see over the weekend is a rolling update as the data from the first moment of outage through Saturday February 26and and beyond will be filtered,” said NWCU President and CEO John Iglesias. “Each day’s transactions, deposits, credits and balances must clear before the next day’s appear. This represents data recorded from more than 165,000 transactions that members had already made.
“Some deposit items will appear as pending while all of this is happening. You will see this information change before your eyes, so be patient and watch this information renew and refresh your account status,” Iglesias said.
The credit union’s digital banking screens experienced an outage on Wednesday evening, Thursday and Friday of this week. Starting Saturday, members will start seeing their account data update.
“The display issue occurred due to an element of our data systems network failing. It was a local issue, and absolutely under control. I want to reassure members and our partners that this will not in no way reflects malicious or targeted interference with our systems,” Iglesias said.
The disruption of services affected the display of data in member accounts in online banking, in the app, and for internal staff views. The outage began around 7:30 p.m. on Wednesday, February 23rd. Most banking services remained available during the outage, and scheduled automated bill payment continued. Point-of-purchase transactions, debit and credit card usage, ATM withdrawals, and scheduled NWCU mortgage transfers were available at all times.
“We were able to provide members with ongoing services for most banking needs, even when the displays weren’t yet available,” Iglesias said. “We will continue to answer questions from members during the live update.”
Iglesias added, “If you need service or have a question, we have extended our branch and call center hours to assist you. There’s almost literally nothing we can’t help you with. Please contact or use social media direct messaging for assistance.