NJ offers in-person identity verification for online services – GCN

NJ offers in-person identity verification for online services

New Jersey Department of Labor and Workforce Development (NJDOL) is rolling out new service that allows individuals – even those without a cell phone or dedicated internet access – to verify their identity at points of sale so that they can access government services online, including applying for Unemployment Insurance (UI).

The state is working with ID.me, a digital identity network provider, and Sterling Check Corp., which provides background and identity verification services at retail stores across the United States. identity by visiting a designated retail outlet.

ID.me typically verifies that individuals are who they claim to be by having them take selfies or asking them to appear on a video and verifying that their faces match the photos on the ID documents used to claim benefits. . Those who don’t have smartphones can now be checked in at a Sterling Check store.

Once individuals verify their identity in person, they are given an ID.me identifier that allows them to access a range of government services. ID.me is used in California, Florida, and 25 other states, as well as by the Department of Veterans Affairs, Social Security Administration, Department of Treasury, and hundreds of other organizations.

“Improving our ability to verify individuals through ID.me with the addition of in-person channels allows us to more effectively reach those who, for whatever reason, had difficulty doing so online without compromising the confidence and security, ”said Robert Asaro-Angelo, commissioner of NJDOL. noted.

In March, the department contracted with ID.me to provide multi-factor identity verification services to more effectively authenticate the identity of certain job seekers. Those contacted by NJDOL could verify their identity by providing common identification through a computer, cell phone or live video conference session with a qualified and approved representative.

In addition to making it easier for individuals to verify their identity, the use of ID.me can reduce unemployment fraud.

In April, ID.me CEO and founder Blake Hall said up to $ 400 billion could have been lost due to user interface fraud. He based his estimate on the “precipitous drops in new claims requests that states experienced after implementing the ID.me verification,” ProPublica reported. In New York City, he said, new requests for assistance with an unemployment pandemic fell 89% after ID.me went live. Moreover, more than half of people who applied for unemployment insurance benefits did not even try to confirm their identity when asked to do so, he added, citing data from five states the company has worked with.

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Veronica J. Snell