MVD to keep the appointment model only, extended online services
NEW MEXICO (KRQE) – The New Mexico Motor Vehicle Division says field offices will continue to operate by appointment only, as its implementation has improved service times. The department will also continue its online services initially developed at the start of the COVID-19 pandemic.
In a press release, MVD reports that since launching its date-only model in March 2021, it has significantly reduced wait times, as the percentage of customers who wait 30 minutes or less has increased to 94%. .
The percentage of customers who wait 10 minutes or less has increased to 60%. Appointments can be made online at mvdonline.com and by phone by dialing 888-683-4636.
Those who apply for a new license or identity card can complete a request in advance which will also save time on the day of their appointment. In addition to appointments, MVD has also expanded its self-service options that allow customers to be served without going to the office for day-to-day transactions.
Self-service transactions include:
- Renewing driver’s licenses and vehicle registrations, updating addresses or insurance information, renewing parking plates, paying quotes and much more can be done online at mvdonline.com
- Vehicle license and registration renewals, payment of citations and other fees can be done through the automated phone system at 888-683-4636 which accepts credit and debit card payments
- Vehicle registration renewal, including on-site sticker printing and payment for quotes, can be done at two self-service kiosks in Albuquerque: Albertsons in San Mateo and Montgomery and Albertsons in Juan Tabo and Candelaria