Ministry announces directive on stable online services by Netflix and Google

Online Services (Yonhap)

The Science and ICT Ministry on Tuesday unveiled a directive on a revised law requiring Netflix and other tech giants to improve the quality of their online services.

Last December, South Korea passed a revised law holding online content service providers accountable if they fail to keep services stable amid growing complaints against streaming giants Netflix and Google after that their services have experienced a number of outages.

The revised law, informally dubbed the “Netflix Law” in the country, states that major online content providers, including Google, Meta Platforms and Netflix, as well as local competitors Naver, Kakao and Wavve, are also required to report service errors at the Ministry of ICT.

Under the new directive, online content service providers are advised to secure sufficient network capacity and notify local users in Korean in the event of a service failure or error.

Netflix and other service providers are also advised to strengthen service error checking to preemptively detect such issues and allocate a storage system to retrieve content when an error occurs.

On December 14 of last year, several Google services, including YouTube, Gmail, and Google Calendar, were shut down for around an hour around the world due to an error in the authentication system. The company posted a statement on its English Twitter account, but did not notify local users. (Yonhap)

Veronica J. Snell