J&K will add 178 online services to its RAS by June 15


Srinagar- The government of Jammu and Kashmir will add 178 services provided online by 23 departments to its rapid assessment system from next week to gather feedback from people, an official spokesperson has said.

This was stated during a meeting chaired by Chief Secretary Arun Kumar Mehta on Wednesday to consider the implementation of the Rapid Assessment System (RAS) in Jammu and Kashmir and the nature of the feedback received, said the spokesperson.

Administrative secretaries from various departments attended the meeting.

The meeting was informed that 178 online services from 23 departments are being integrated with RAS, which provides trigger-based digital outreach to citizens who want their feedback on the quality of services they receive.

“Fifty-five of these services have already been used to solicit public comment,” the spokesperson said.

The union territory of Jammu and Kashmir ranks first among union territories and second among states in the integration of RAS services, he said.

Under the initiative, about 3.30 lakh communications have been sent to citizens over the past five months to assess their experience and the quality of services provided by different government offices.

To further facilitate ease of service in various government offices, the Chief Secretary has ordered 178 services to be fully switched to online mode by June 15. The IT department was also asked to link all online services to the respective deadlines, as prescribed under the public service guarantee. Law (PSGA).

The Secretary-General further directed relevant departments to educate the general public about digital services while extending the required assistance to the service requester.

This is a major boost for the Digital Jammu and Kashmir program aimed at providing end-to-end digitized services to all its citizens with an inbuilt feedback mechanism.

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Veronica J. Snell