Global customer service firm Majorel to open Detroit office with up to 500 jobs

IT and customer services company Majorel will open an office in downtown Detroit in a few months.

Mayor Mike Duggan and City Council Speaker Mary Sheffield announced the new downtown tenant at a press conference on Thursday morning.

Majorel is a Luxembourg company with 70,000 employees whose North American headquarters are in Arizona. It plans to employ 200 people in Detroit to start and grow to 500 within a year.

The company is not yet disclosing which building it is located in, according to the statement, but it is looking around Campus Martius Park for a 30,000 to 50,000 square foot space and expects to pick one within a few months. Majorel has not been offered any tax incentives at this time, officials said at Thursday’s event.

Majorel organizes a job fair from 10 a.m. to 4 p.m. on Friday and Saturday and from 10 a.m. to 2 p.m. on Sunday at the Center Renaissance.

Jobs in the Detroit office will start at $17 an hour, including customer service and human resources work. Majorel has an agreement to work with the city’s job matching program Detroit at Work, which will route applications from Detroiters to the company for review first – before residents of other cities, but after the trade show. use. Detroit at Work has also implemented this priority hiring strategy with Stellantis and other companies. It’s one of the main tenets of the city’s efforts to link economic and workforce development upstream when a business comes along.

“We are already working with more than eight community partners to prepare Detroit residents,” said Nicole Sherard-Freeman, director of the Jobs, Economy and Detroit at Work group. “In the coming weeks, you can expect to see career fairs at career centers in the Detroit at Work neighborhood.”

Duggan on Thursday called Majorel’s decision to choose Detroit over 49 other U.S. cities — the nonprofit Detroit Regional Partnership recruited the company a year ago — a “big step in Detroit’s recovery.” It’s a technology company, not a car factory or warehouse, like Inc., Stellantis, Lear Corp. and other companies that have announced new facilities in Detroit in recent years.

Once Majorel narrowed down its search to four areas, it ran some tests to help decide, said Gus Gikas, Majorel’s vice president of North America operations. One ran ads in those cities to gauge interest. Gikas said the company was “so impressed” with the talent in Metro Detroit that it made offers to some of the applicants.

Gikas declined to name the other three finalist cities. He also declined to disclose how much Majorel is investing in his new office.

“As we continue to see investment in Detroit, it’s vitally important that we, the people of Detroit, are included,” Sheffield said. “Detroiters deserve quality employment that will enhance their qualifications and work experience. With employers such as Majorel choosing Detroit as their desired location, it further implies what we already know to be true: that Detroit is home to some of the most most hardworking women in this country region.”

Veronica J. Snell