Getting things done: Putuo makes doing business easier with new online services

Putuo District has launched its “e-service season” to promote its fully functional e-governance services amid the COVID-19 pandemic.

With the Government Online-Offline Shanghai Portal, a self-service super network integrating Shanghai’s e-governance platforms, Putuo aims to ensure COVID-19 prevention and control as well as economic and social development, according to the Government of Shanghai. district.

During the annual event, the district will explore a range of mobile and cloud-based approaches to make government services more efficient, convenient and reliable, said Xiao Wengao, director of Putuo.

It aims to improve its urban management, while optimizing the business environment with digitized services amid the pandemic.

“The pandemic should be brought under control with a stabilized economy and safe development,” Xiao said at the event’s opening ceremony.

“People of Putuo are reliable and get things done,” is both the slogan and the key principle of government conduct on all matters, especially personal and business services.

It launched five key cloud services, available on mobile phones, covering COVID-19 prevention and control and various administrative services as well as work resumption and people’s livelihoods.

A code-scanning project, for example, was started in the Caoyang community, which originated in the 1950s and is known as China’s first working-class community.

By scanning a code at the entrance to communities, residents, guests and delivery people will receive digital identification to facilitate security checks and anti-COVID-19 inspections.

Ti Gong

The Global Harbor Mall landmark in Putuo.

Another intelligent management system for employees has been widely implemented in shopping malls, wet markets, supermarkets, restaurants and street shops in Caoyang subdistrict.

Inspectors can check workers’ nucleic acid test results on mobile devices, while performing random on-site inspections.

Putuo pioneered the location code in Shanghai, which is now used across the city, at the start of the resurgence of COVID-19 in the city in early March.

The code is now mandatory on public transport, shops and most public spaces in Shanghai.

The district became the first to allow citizens to apply for certificates online for home quarantine or interprovincial travel.

Residents of Putuo can view COVID-19 prevention and control policies at their residential compounds or obtain prescription drugs for chronic diseases through their smartphones.

A series of online services have been launched for businesses in Putuo to attract investment, apply for licenses and pay taxes during the pandemic. A number of online consultations and conferences are regularly organized for companies.

In order to further improve the business environment, a rapid problem-solving mechanism has been put in place to respond to business questions and needs.

Service employees work with artificial intelligence tools to provide personalized services to businesses around the clock.

Experienced service employees conduct online video conferences for company representatives who submit their issues and needs through a mobile app.

They will guide company staff through the various online application procedures on computer or mobile phone.

As the pandemic wanes in Shanghai, companies can apply online to resume operations. These requests will be evaluated and approved automatically and quickly.

For companies in difficulty, the municipality has launched a one-stop online fundraising service.

Small and micro businesses and sole proprietorships can now receive government grants or investments without rushing to district administrative service centers.

“Thanks to these services, my company managed to get a tax refund on time during the most difficult period after the resurgence of COVID-19,” said Liu Lin, general manager of Qiji trading company in the city of Taopu to Putuo.

The company ran out of cash in early April when logistics came to a halt and its warehouses were locked up.

A Taopu city official helped the company apply for tax refunds and subsidies recently announced by the city government, which helped the company through a difficult time.

Shanghai has announced a number of supportive policies covering capital, land, talent and the business environment as part of the latest attempt to revitalize its COVID-battered economy.

Putuo released a standardized index system at its event for the training and evaluation of its government service personnel, which is considered vital for its e-governance services.

Service staff members are on the front lines of government policies and image, a district official said.

“They are the gatekeepers to how policies are implemented and to customer satisfaction,” the official added.

Ma Wenjia is one of the versatile employees working at the Putuo Tax Office. She runs the “Do at Once” office, offering all kinds of services for businesses.

As more businesses resumed operations, Ma noticed an increase in demand for invoices.

To relieve pressure on the administrative service center, Ma led his team to open a billing hotline for company staff to make reservations and collect invoices directly from the center.

“It was a great surprise that we could still receive some 4,800 tax office invoices even though the delivery service had not yet resumed,” said Zeng Huanhuan, a tax employee at Shanghai Food Company. Humer.

The company has provided more than 1.5 million kilograms of food to local markets since April to ensure vital daily supplies for citizens and businesses.

The “Do at Once” office opened in late 2021 with the cooperation of more than 20 government departments in Putuo, an official from the district tax office said.

It aims to immediately solve all kinds of difficulties with tailor-made services. Representatives from various government departments hold consultation meetings to help businesses deal with complex issues.

For its next step, Putuo plans to launch additional training sessions, professional trainings and assessments to improve the service standards of its professional workers.

Above all, the main objective of the Putuo government is to resolve all the problems and difficulties encountered by businesses and individuals in the district as quickly and efficiently as possible.

Veronica J. Snell