German customer service software developer opens in South Africa

German software developer for customer service solutions, Novomind AG, entered the South African market by establishing a presence in Cape Town.

The company says expansion into South Africa was “the next logical step, adding to its presence in Europe, Asia-Pacific, Middle East and North Africa.

The Hamburg-based software company offers intelligent omnichannel commerce and customer service solutions. Its novomind iAGENT is an AI-based all-in-one customer service platform for multi-channel management, from chat or video chat to email, calling, social media and messaging platforms. such as WhatsApp for business, Facebook Messenger and others.

All contact channels are mapped into a single system with a single user interface, eliminating the need to switch between different devices, according to the company. In addition, intelligent contact center functions such as skills-based routing and queue management can be combined with the various collaboration functions of Microsoft Teams.

According to the company, its software is partly cloud-based and partly on-premises, and can be flexibly integrated into almost any environment.

Novomind’s clients include institutions and associations, government agencies of all sizes, financial service providers, mid-sized companies and international conglomerates.

Michelle Greeff, Head of Business Development for Novomind in Cape Town, explains that Novomind’s technology enables companies to increase the number of digital customer relationships across all channels and enhance the value of those relationships.

“We are passionate about South Africa and want our software solutions to create an impressive digital footprint across the country. “

Veronica J. Snell

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