Faye and her ultimate partner for optimizing customer service software

“At Ultimate, we want to partner with forward-thinkers, like Faye, who is as obsessed as we are with delivering better and more streamlined customer support processes,” said Sylvain Mlodyszewski, Head of Partnerships at Ultimate.

Faye, a global leader in software strategy, deployment, integrations and ongoing management for midsize businesses and enterprises, and Ultimate, the world’s most powerful virtual agent platform, today announced a formal partnership aimed at optimizing the customer experience.

As the 2022 Zendesk Vertical Solutions Partner of the Year and 2022 SugarCRM Partner of the Year, Faye is leading the way in award-winning CX services, solutions and support. Together with Ultimate, the two companies will deliver powerful AI-powered customer experience solutions to help their customers better understand customer needs, provide personalized and omnichannel support, and automate common customer service functions.

“At Faye, we are committed to helping our customers improve their customer experience using industry-leading software,” said Sarah Hurd, vice president of product and marketing at Faye. “That’s why we’re thrilled to announce our partnership with Ultimate. Ultimate is the most powerful conversational AI tool in the market and they are ranked as the #1 virtual agent software on the G2 platform. By combining our expertise in customer experience software with Ultimate’s industry-leading bot solution, we can enable our customers to take their customer experience to the next level.

Customer support operations are progressing rapidly. Customers expect fast, personalized and positive experiences. On the other side of the equation, customer service agents need optimized support software to be able to manage these expectations. The partnership between Faye and Ultimate will provide organizations with a fast and affordable way to streamline their customer experience operations and deliver exceptional customer experiences.

“At Ultimate, we want to partner with forward-thinkers, like Faye, who is as obsessed as we are with delivering better and more streamlined customer support processes,” said Sylvain Mlodyszewski, Head of Partnerships at Ultimate. “In this way, we can help our customers realize their best CX technology dreams.”

To learn more about Faye’s chatbot services, check out this webpage: https://fayedigital.com/conversational-ai-bots/

About Faye

Faye is a global leader in software strategy, deployment, integrations and ongoing management for midsize to large enterprises, working with clients in over 25 countries to integrate SugarCRM, Zendesk, Salesforce, HubSpot, Asana, etc in complex technology stacks.

An Inc. 5000 award winner nine years in a row, Faye is an experienced CRM, CX and bot consultant trusted by customers and channel partners. They have been recognized as a 2022 SugarCRM President’s Club Partner of the Year and a 2022 Zendesk Vertical Solutions Partner of the Year.

The depth of the Faye team’s expertise is showcased through a library of custom software enhancements, tools and integrations used by thousands of users every day. Faye helps clients unlock the full hidden potential of their software stack, increasing software returns by 10x.

About Ultimate

Ultimate’s virtual agent platform helps leading global brands scale their customer support with AI. Integrating directly into CRMs, this headless automation solution provides end consumers with fast, smooth, and brand-compliant support experiences via chat, email, and messaging — in 109 languages. Based in Berlin, with global hubs in Helsinki, New York and London, the company’s customers include Vodafone, Finnair, HomeToGo, Gorillas and Zalando.

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Veronica J. Snell