Customer Self-Service Software Market Report 2021-26: Outlook, Demand, and Major Player Analysis


Customer Self-Service Software Marketplace

Looking ahead, IMARC Group expects the global self-service client software market to show strong growth over the next five years.

SHERIDAN, WYOMING, USA, October 17, 2021 / – According to IMARC Group’s latest report, titled “Customer Self-Service Software Market: Global Industry Trends, Share, Size, Growth, opportunity and forecast 2021-2026 “, the global customer self-service software market grew at a CAGR of approximately 11% during the period 2015-2020. Customer self-service software refers to a solution of User-centric support that enables consumers to access information through a knowledge base or automated task management platform without the need for customer representatives. This software includes multiple self-service channels, such as interactive voice response systems, self-service payment systems, mobile applications, etc. Self-service client software is accessible anywhere and anytime and provides written and video tutorials to solve dre the problems. Hence, it is widely used in various industries, such as manufacturing, information technology, media and entertainment, healthcare, retail, etc.

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The growing demand for efficient web self-service solutions and the increasing digitization across all industries is primarily driving the customer self-service software market. Moreover, the heavy use of this software in the retail industry for a hassle-free customer experience is also increasing the growth of the market. In addition, the increasing integration of customer self-service software with several technological advancements, such as artificial intelligence, Internet of Things, Big Data, cloud computing, etc., is further driving the growth of the market. This software aims to minimize overall operating costs and increase productivity, which is expected to have a positive impact on the global market in the coming years. Looking ahead, IMARC Group expects the global self-service client software market to show strong growth over the next five years.

As the novel coronavirus (COVID-19) crisis takes over the world, we are constantly monitoring changes in the markets, as well as the industrial behaviors of consumers around the world and our estimates on the latest market trends and forecasts are made afterwards. examining the impact of this pandemic.

Competitive landscape with key players:

Aspect Software Inc.
Avaya Inc.
BMC software inc.
HappyFox Inc.
Microsoft Corporation
Nuance Communications inc.
Oracle Corporation
Com Inc.
Verint Systems Inc.
Zappix Inc
Zendesk Inc.
Zoho Corporation Pvt. Ltd.

Market segmentation :

Breakdown by solution:

Self-service web
Mobile self-service
Intelligent virtual assistants
Social networks and community self-service
Email management

Breakdown by department:

Professional service
Managed service

Breakdown by deployment:

Cloud based
On the site

Breakdown by end use:

Retail and e-commerce
Media and entertainment
IT and Telecommunications
Health care

Breakdown by region:

North America (United States, Canada)
Europe (Germany, France, United Kingdom, Italy, Spain, Others)
Asia-Pacific (China, Japan, India, Australia, Indonesia, Korea, others)
Latin America (Brazil, Mexico, others)
Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, others)

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Highlights of the report:

Market performance (2015-2020)
Market Outlook (2021-2026)
Market trends
Market drivers and success factors
The impact of COVID-19 on the global market
Value chain analysis
Global market structure
Complete mapping of the competitive landscape

If you need specific information that is not currently within the scope of the report, we will provide it to you as part of the customization.

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About Us

The IMARC group is a leading market research company providing management strategies and market research worldwide. We partner with clients across industries and regions to identify their most exciting opportunities, address their most critical challenges and transform their businesses.

IMARC’s information products include key business, scientific, economic and technological developments for business leaders in pharmaceutical, industrial and high-tech organizations. Market forecasting and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology, and new processing methods are at the top of the market. business expertise.

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IMARC Services Private Limited
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Veronica J. Snell