Customer Self Service Software Market Analysis by Industry Size, Future Evolution, Scope and Regional Analysis by 2021-2026 – Fastbreak Daily
According to the latest IMARC Group report, entitled âCustomer Self-Service Software Market: Global Industry Trends, Share, Size, Growth, Opportunity, and Forecast 2021-2026“, the the global customer self-service software market has grown at a CAGR of around 11% during the period 2015-2020. Customer self-service software refers to a user-centric support solution that enables consumers to access information through a knowledge base or automated task management platform without the need for customer representatives. . This software includes several self-service channels, such as interactive voice response systems, self-service payment systems, mobile applications, etc. Self-service client software is accessible anytime, anywhere, and provides written and video tutorials to troubleshoot issues. Hence, it is widely used in various industries, such as manufacturing, information technology, media and entertainment, healthcare, retail, etc.
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The growing demand for efficient web self-service solutions and the increasing digitization across all industries is primarily driving the customer self-service software market. Moreover, the heavy use of this software in the retail industry for a hassle-free customer experience is also increasing the growth of the market. In addition, the increasing integration of customer self-service software with several technological advancements, such as artificial intelligence, Internet of Things, Big Data, cloud computing, etc., is further driving the growth of the market. This software aims to minimize overall operating costs and increase productivity, which is expected to have a positive impact on the global market in the coming years. Looking ahead, IMARC Group expects the global self-service client software market to show strong growth over the next five years.
As the novel coronavirus (COVID-19) crisis takes over the world, we are constantly monitoring changes in the markets, as well as the industrial behaviors of consumers around the world and our estimates on the latest market trends and forecasts are made afterwards. examining the impact of this pandemic.
Competitive landscape with key players:
- Aspect Software Inc.
- Avaya Inc.
- BMC software inc.
- HappyFox Inc.
- Microsoft Corporation
- Nuance Communications inc.
- Oracle Corporation
- Com Inc.
- SAP SE
- Verint Systems Inc.
- Zappix Inc
- Zendesk Inc.
- Zoho Corporation Pvt. Ltd.
Breakdown by solution:
- Self-service web
- Mobile self-service
- Intelligent virtual assistants
- Social networks and community self-service
- Email management
- IVR and ITR
Breakdown by department:
- Professional service
- Managed service
Breakdown by deployment:
Breakdown by end use:
- Retail and e-commerce
- Media and entertainment
- IT and Telecommunications
- Health care
Breakdown by region:
- North America (United States, Canada)
- Europe (Germany, France, United Kingdom, Italy, Spain, Others)
- Asia-Pacific (China, Japan, India, Australia, Indonesia, Korea, others)
- Latin America (Brazil, Mexico, others)
- Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, others)
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Highlights of the report:
- Market performance (2015-2020)
- Market Outlook (2021-2026)
- Market trends
- Market drivers and success factors
- The impact of COVID-19 on the global market
- Value chain analysis
- Global market structure
- Complete mapping of the competitive landscape
If you need specific information that is not currently within the scope of the report, we will provide it to you as part of the customization.
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