Council parking team wins national award for best online services: Chichester District Council
The improvements were recognized by this year’s PATROL Awards for Promoting Civil Law Enforcement Awareness Through Reporting (PACER).
Each year, as part of the national parking legislation, local councils are required to publish an annual report to help raise awareness of the parking service. Chichester District Council’s 2019-2020 report outlined the many ways customers can access services through the council’s website. This includes the ability for customers to purchase memberships and residence permits; see the evidence; and pay and dispute a penalty notice.
Since the publication of the report, further work has been carried out by the council’s communications and parking teams to further improve the online services available. This includes the ability to report a wide range of parking issues and improvements to make a permit change request.
Additionally, many website pages have been redesigned and simplified to ensure they are more user-friendly. Key tasks have been highlighted so users can perform them quickly and easily, and information has been made more accessible and easier to find.
“This is a great result and the culmination of a lot of work by our parking and communications teams over the last few years to create a smoother and faster online experience for our customers.” said councilman Tony Dignum, a member of the council’s cabinet. for Growth and Regeneration at Chichester District Council. “Our goal has been to improve the customer experience and empower those who can and prefer to perform tasks themselves when it’s convenient for them on the device of their choice.
“We have received excellent customer feedback and satisfaction levels are good. The number of tasks performed online has increased, which is great news. By regularly reviewing the results, the two teams will ensure that these online services continue to meet the needs of our customers in the future.
To access the municipality’s parking services, you can visit our parking web pages.
To read the full 2019-2020 report, you can visit our parking service reports Web page.
Release date: September 30, 2021