Cendyn / ONE Announces eConcierge 2.0 – Next Generation Mobile Customer Service Application Built with Data Intelligence ™
Over a decade ago, Cendyn, the parent company of Cendyn / ONE, set the standard for pre-stay engagement with the introduction of its eConcierge product. For the first time, customers had the ability to share their preferences and profiles digitally, resulting in improved customer satisfaction and service, as well as numerous direct marketing opportunities. Now used by hundreds of hotel brands around the world, eConcierge continues to increase guest satisfaction and loyalty while generating ancillary revenue for hotels and resorts.
“We see eConcierge 2.0 as the right solution at the right time,” said Charles Deyo, founder and CEO of Cendyn. “Our partners have requested a customer service application that not only looks and performs well on the front-end, but also has deep turnkey connections to data that enable sophisticated business intelligence and marketing solutions. automated systems that affect the results. . “
To this end, eConcierge 2.0 will work seamlessly with eInsight, Cendyn / ONE’s award-winning CRM solution that gives hotels and resorts a complete, single view of guests. Without the need to develop or create unique data connections, eConcierge 2.0 provides hotels and resorts with a mobile customer service solution that streamlines marketing and operations while further improving guest satisfaction through a simple mobile app. use. Customers can create profiles and an itinerary with advance requests and reservations; and, once there, use the app to access real-time hotel information and services. For hotels and resorts, eConcierge 2.0 offers the ability to interact and interact with guests with direct messaging as well as unique offers based on predetermined triggers. Other main features include early check-in; proximity alerts; real-time instant messaging communication with customer service agents; Apple Watch integration; multichannel messaging; interactive room service; and much more.
“We see eConcierge 2.0 as a revolutionary customer engagement platform that supports and extends a customer’s experience with a property,” said Tim sullivan, President of Cendyn / ONE. “We have created an app that not only gives you the power to book and organize activities, but also to personalize your arrival, stay, experience and feedback in a stylish and effortless way.”
Cendyn / ONE will be showcasing eConcierge 2.0 throughout the week at the company’s booth (# 731) at HITEC 2015. In addition, Paul West, SVP Mobile Products at Cendyn / ONE will lead an educational discussion, The data-driven customer journey, To 12:45 p.m. to Wednesday June 17the, during the tutorials of the exhibitors located next to the HTFP booth # 172.
About Cendyn / ONE:
Cendyn / ONE is a leader in cloud-based CRM, data-driven digital marketing and interactive design for the hospitality and travel industry. Part of the Cendyn portfolio, Cendyn / ONE ™ provides hotels and resorts with data insights: a fully integrated, cloud-based software and services platform that provides a single view of history, customer value, behavior, desire, intention and engagement. in order to increase marketing return on investment while increasing customer satisfaction and loyalty. Our teams are experts in data integration, analysis and optimization; We seamlessly combine proprietary and third-party data to deliver dynamic, personalized marketing and advertising across all digital channels. For more information, visit Cendyn / ONE or call 855.795.4832.
Over the past 20 years, Cendyn® has developed innovative cloud-based SaaS platforms for the event industry and leisure hospitality. As the company organized itself around these distinct lines of business and continued to experience rapid growth, it split into two flagship companies: Cendyn / ONE ™, providing an integrated CRM and loyalty, marketing platform. data-driven digital and interactive design and development for hospitality, games and entertainment; and Cendyn Arcaneo®, providing an innovative cloud-based event technology platform that is revolutionizing the way clients plan, execute and measure events around the world.
To support the new corporate structure and rapid and continued growth, Cendyn recently purchased and completely renovated a state-of-the-art 94,000 square foot office building. The expanded space serves as the North American headquarters for Cendyn and its flagship companies, as well as Cendyn SPACES®, an innovative collaborative working environment and award-winning MEAT Eatery & Taproom ™ restaurant concept. The new headquarters serves Cendyn’s global customers, providing 24/7 support with enterprise-grade infrastructure and an advanced Talk & Tech ™ network. With offices in Boca Raton, Atlanta, Boston, Toronto and London, Cendyn’s business portfolio proudly serves more than 30,000 customers in 143 countries and business spend levels in excess of $ 1 billion. For more information about Cendyn and its subsidiaries, please visit www.cendyn.com or call 800.760.8152.
The Hospitality Industry Technology Exposition & Conference (HITEC) offers a unique combination of premier hospitality technology education, led by peers and industry experts, and an unprecedented trade show showcasing the latest products and services of over 300 companies, occupying over 130,000 square feet. Nowhere else can leading hospitality professionals come together to learn and experience the technologies that continue to improve our industry and our guest experiences.
Dee Surico, Marketing Manager
SOURCE Cendyn / ONE