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Kiwibank outage: customers express anger and frustration as online services are down again


Kiwibank’s online services are down again. Photo / Supplied

Kiwibank apologized for leaving customers without access to online banking, but gave no explanation as to why its services were down again this morning.

In an update posted to social media at 12:25 p.m., the bank said its teams have been working hard to fix its online banking services and app that are now operational.

“My apologies for the inconvenience this morning.

The outage is the latest in a series of outages over the past month, amid a wave of cyber attacks on major New Zealand websites.

This has left some Kiwibank customers to say they are at the end of their tether with numerous threats to move banks.

A customer posted on the bank’s Facebook page that she “had no more patience for this.”

“Your service is no longer reliable and we are no longer there. You have definitely lost me as a customer as soon as I can, I am changing banks.”

Another woman said blackouts happen too often.

“Being able to access my own money should be easy and available! “

A customer asked if the bank would pay its late fees for not being able to make payments on time.

“Hey Kiwibank … are you going to pay my late fees and interest charged by other companies because I can’t get my bills for what appears to be the 4th time this month ???

“How can we trust you with our money when you can’t even run a simple online banking forum that all other banks seem to be able to do.”

Some just wanted an explanation of the cause of the ongoing issues.

“Can we have an explanation for these problems? It has been happening too often for too long now. “

In a Twitter post, Kiwibank said it knew some customers were having difficulty accessing its mobile app and online banking this morning.

“We are currently studying this issue. Thank you for your patience and we will keep you posted. “

But that patience wears off with customers, with one customer telling the bank to stop asking for patience.

“Stop him! Start telling us how you’re going to make up for it, compensation for embarrassing us while shopping or being late with invoices … and fix this for good! “

Kiwibank is not the only organization to have been affected by IT problems in the past month.

Earlier in September, cyber attacks took Kiwibank, ANZ, NZ Post, and MetService offline.

Cert NZ confirmed at the time that it was aware of a DDoS (Distributed Denial of Service) targeting a number of New Zealand organizations.

It is not clear at this point whether the latest issues for Kiwibank are again related to a DDoS attack.

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Epic Games now requires Epic Online Services

Epic Games now requires users to install Epic Online Services to properly use the launcher. Here’s how to fix the blank screen that prevents users from installing this new service.

When users launch the Epic Games Launcher, they are greeted with a message that says, “Installation of Epic Online Services is required – you will not receive any launcher updates until Epic Online Services is installed.” Please see the settings menu.

Epic Games Launcher prompting to install Epic online services
Epic Games Launcher prompting to install Epic online services

Epic Online Services is Epic’s cross-platform API that was originally developed for Fortnite but was later released for use by all developers.

“Epic Online Services are free, cross-platform services that make it easier and faster for developers to launch, operate and scale high-quality games. As a game developer ourselves, we have solved a lot of difficult issues over the years. With Epic Online Services, we share the fruits of our labor with the rest of the development community ”, explains an Epic Games help article.

“Epic Online Services will run on any engine, any store, and are designed to integrate with any major platform. With just one SDK, you can easily access all the services that Epic offers.

With the release of Epic Games Launcher 13.0.0 update, Epic now requires all users to install Epic Online Services as a prerequisite for using the launcher.

“To ensure that you can continue to use the Epic Games Launcher, we recommend that you complete the installation of the Epic Online Services as soon as possible. This can be done in a few steps from the Epic Games Launcher settings menu,” we read. another Epic Games help document.

How to install Epic Online Services

When you start Epic Games Launcher, users are now greeted with the above message that says they need to install Epic Online Services.

However, the Epic Games launcher will be stuck on a blank screen, preventing you from accessing the Settings screen.

Fortunately, it is possible to go to the Settings screen and install Epic Online Services by doing the following:

  1. Right click on the Epic Games Launcher icon in your Windows system tray and select Home, Library, or Store options to open that section of the launcher.
    Epic Games Launcher status bar icon
    Epic Games Launcher status bar icon
  2. When the Epic Games launcher switches to this section, you can now scroll down and go to the Settings screen.
    Access the Epic Games Launcher settings screen
    Access the Epic Games Launcher settings screen
  3. When the settings are open, click the “Install Now” button to install Epic Online Services as shown below.
    Settings screen with Epic Online Services installation prompt
    Settings screen with Epic Online Services installation prompt
  4. After clicking the Install button, you will see a Windows notification that Epic Online Services is being installed and the installer will start.
    Installing Epic Online Services
    Installing Epic Online Services
  5. Once the installer is finished, quit and restart the Epic Games Launcher. The Epic Online Services installation prompt will now be gone.

You can now use Epic Games Launcher and play your games as usual.

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Heart experts call on millions for vital online services as telemedicine takes off

Cardiovascular disease claims the lives of 18.6 million people per year and the 520 million people living with cardiovascular disease have been disproportionately affected by COVID-19.

The WHF calls for equity in healthcare and the rapid development of digital care to reduce inequalities by transforming the diagnosis, prevention and management of CVD in low- and middle-income settings.

Currently only 20%2 of the population of low-income countries is online. WHF calls on operators to finance and develop infrastructure to reach disconnected hearts everywhere; governments prioritize digital infrastructure and heart health in policy; industry to keep technology prices affordable; and telecommunications service providers to work with them to bring digital medicine to some of the world’s poorest communities across the globe.

“Never before have we seen such a ‘technological acceleration’ in cardiology,” says Fausto Pinto, president of the World Heart Federation. “This is a unique opportunity to transform the lives of millions of people who are left behind in healthcare today. We must use digital health to scale up and accelerate prevention efforts and save lives and millions spent on care. ”

From online consultations to simple electrocardiograms (ECGs), blood pressure monitoring and virtual surgery, the web has opened up new possibilities for making cardiovascular care accessible to millions of people. As with any rapid digital transformation, there are challenges. For healthcare, primary concerns include data privacy, technological compatibility, and the need for human contact. According to WHF, co-designing programs with patients will also be essential.

World Heart Day is supported by leading pharmaceutical companies AstraZeneca, Pfizer and Boehringer Ingelheim and Lilly Alliance.

The general public is encouraged to get involved in World Heart Day by joining the conversation on social platforms using the hashtags #UseHeart and #WorldHeartDay.

Notes to Editors

  1. Media contact: Borjana Pervan, Director of Communications, World Heart Federation
    [email protected]
  2. Interviews: bios and headshots spokespersons can be found here. Please contact Aline Bochenek-Benoit, campaign manager, World Heart Federation [email protected] or +4122870325.
  3. Linked to pictures: Drop box
  4. Sources:
    1. McKinsey

SOURCE World Heart Federation

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Home Affairs to expand online services and add more bank branch offices

The Home Office (DHA) is working to expand its online system to allow users to request their IDs and other essential documents without visiting a physical branch.

The department also intends to expand its network of satellite offices in local bank branches and bring its own counters online.

Responding to a parliamentary question and answer written this week, Home Secretary Aaron Motsoaledi said citizens with internet access can currently only apply for smart identity cards and passports online using the existing system.

These services should be extended to include a range of online options, he said, while also integrating home affairs offices.

“The same eHome Affairs digital channel will soon be used to allow clients to make appointments, not only with participating bank branches, but also with participating Home Affairs front offices. (This will apply to) various services, not just ID cards and smart passports, ”he said.

Digitization of Home Affairs

Motsoaledi said digitization is key to the department’s future strategy.

“The Home Office recognizes the adoption of digital transformation and the implementation of ICT technologies that improve service delivery channels. That is why there are currently electronic modernization projects and an online home affairs digital channel.

In a presentation to parliament at the end of August, the DHA presented a new appointment system that will be integrated into the national population register to allow citizens to use their identification number to reserve a slot at a counter.

The system has been finalized and will be deployed in selected offices during the current fiscal year. The aim of the system is to reduce waiting times at counters and hamper corrupt activities associated with blocking and selling slots, the department said.

More bank branches

The DHA also plans to expand its partnership with banks to offer more services at branches across the country.

In the August presentation, the ministry said that there are currently 27 bank branches that offer e-business services in six different provinces. It plans to deploy these services at 43 other sites.

“This initiative was carried out primarily to help reduce long queues at DHA offices and to expand service platforms and enable citizens to apply for ID cards and smart passports online.

“Applicants are only required to visit the bank branch to complete biometrics, reducing time spent at the bank or at the DHA office. “

The ministry said the deployment of the pilot sites will be completed as soon as possible as this has been on hold for several years.

All of South Africa’s largest banks – except Capitec – offer E-Home Affairs at a handful of their branches.

Absa, FNB, Nedbank and Standard Bank have several branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the program with one branch each.

Read: Government is hiring thousands of assistants to help schools in South Africa – here’s how to apply.

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NADRA suspends online services on Saturday

The National Database and Registration Authority (NADRA) made an announcement. He said he was upgrading his system on Saturday and Sunday.

The authority also informed citizens that Nadra’s online services would remain suspended for ten hours from Saturday evening.

The Nadra will perform the activity from 2200 hours PST on September 25, 2021 (Saturday) to 0800 hours PST on September 26, 2021 (Sunday). They made this announcement on social media platforms.

“During this period, clients / clients may experience a denial of service. NADRA will also close its 24/7 centers during this period. The inconvenience caused is regretted, ”Nadra’s statement said.

“All of Nadra’s operational facilities will remain suspended. This includes the Pak-ID portal and the issuance of national identity cards. In addition, Covid certificates through the NIMS portal and 24/7 mega-center services will also remain suspended. It is because of the system upgrade.

Earlier on September 9, the National Database and Registration Authority (NADRA) introduced a revolutionary facility for the banking system by allowing people to log in with contactless biometric verification.

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Ping survey shows high friction cost in online services –

Ping Identity shared the poll results this suggests that businesses will continue to lose customers if they don’t provide a good online experience. The results are based on responses from over 3,400 consumers in the US, UK, Germany, France and Australia.

Digging into the specifics, the majority (77%) of Ping respondents have given up on an account creation process at some point in the past few years. In doing so, they identified several major issues, citing the number of security steps (29%), an excessively long onboarding process (33%), and intrusive requests for personal information (40%) as the elements that urged them to move away. interaction.

According to Ping, these results show that consumers are increasingly impatient with poor customer service and are more and more willing to go in search of something better. This has obvious implications for a company’s bottom line. Fifty-six percent of respondents abandoned a service with a poor sign-in experience, and 63 percent said they would go for a competitor with simpler identity verification procedures.

Fortunately, the survey hints at some of the steps businesses can take to address the issue. The majority (58%) of those surveyed would feel comfortable storing and using a digital ID on their smartphone, and almost half (46%) would prefer to use a service that does not require them to use words password when logging in, and presents them instead. along with other more streamlined authentication options.

Businesses should also give consumers more control over their privacy. Eighty-five percent want to know how their personal information is being used, but 72 percent had trouble finding that information and 60 percent have given up on a service because they feared privacy. These trends are likely to become more pronounced, as Gen Z is more likely to adjust their privacy settings than members of older generations (89-72%).

“Businesses need to integrate their security, privacy and user experience strategies to meet the expectations of modern consumers,” said Richard Bird, director of customer information for Ping. “Individuals are quick to find better experiences elsewhere, so businesses that prioritize customer experience now will gain long-term loyalty. “

Ping Identity currently offers a biometric integration solution which uses facial recognition to match new customers to an ID document. The company acquired behavioral biometrics provider SecuredTouch in June, and more recently discussed how modern identity technologies can help prevent fraud in a webinar with FindBiometrics.

(Originally posted on FindBiometrics)

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Over 85% of people want to know how online services share their personal information

The survey added that many users want to be able to control their privacy, and more than 70% of people have already adjusted their profile settings to make it more secure.

More than 85% of people want to know how online services use their personal information, including name, email address and contact number, and with whom this information is shared, according to a survey by software company Ping Identity.

(Subscribe to our Today’s Cache newsletter for a quick rundown of the 5 best tech stories. Click here to subscribe for free.)

The software company surveyed more than 3,400 consumers around the world about their online registration experiences, their attitude to online privacy and their willingness to share personal information.

Almost 72% of those surveyed said it was difficult to get information about a website’s data collection practices, indicating a lack of transparency between online services. Additionally, 60% of those polled said they deleted an account for privacy reasons, with 46% having done so more than once, the survey noted.

Almost a third of users said they abandoned creating an account on a website for several reasons, including being asked to provide too much information, taking too long to enter information, and being prompted for information. following too many safety steps.

Read also | 60% of apps deleted from Apple’s app store had no privacy policy: report

Several websites have adopted advanced security practices, including the use of digital IDs. A digital ID is an encrypted system that stores personal information on a smartphone that can be shared electronically by the owner. More than half of those surveyed said they were comfortable with digital credentials, with many preferring to use a service that offered an alternative to traditional passwords.

The survey added that many users want to be able to control their privacy, and more than 70% of people have already adjusted their profile settings to make it more secure. Almost 90% of Gen Z users follow this practice, according to the survey.

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How to remove your password for Microsoft online services like and Xbox Live

Brett Pearce / CNET

Now that Microsoft lets you ditch your passwords for, Xbox Live, and other online accounts, you might want to consider taking the plunge. Emptying your credentials can improve security and convenience.

Letting go of your password can improve security, if only because it means you don’t have to rely on your memory to access your accounts. We all have too many passwords to remember and that means we often end up recycling them across multiple sites. You know what this means: a data breach can lead to the opening of more than one of your accounts. (You can use a password manager to minimize the drudgery, but they can be difficult to use.)

Signing in without a password also means that if a website is breached, there is no password for a hacker to steal. Logins without a password can thwart phishing attacks, which also use fake websites to try to steal login credentials.

Microsoft’s post-password push comes in the midst of a major modernization attempt. The company will deploy new surface products Wednesday. Microsoft will release Windows 11 and Office 2021 next month.

A constellation of improvements makes password-less login possible: biometrics, such as fingerprinting and facial identification; increasing use of authentication applications by Microsoft, Google, Okta and others; and a basic activation standard called FIDO, Fast Identity Online, which is supported by all browsers and operating systems. One of the capabilities of FIDO is to enable the most secure connection lock option, hardware security keys.

Microsoft is one of the biggest supporters of login reform, which is why 200 million of us have enabled passwordless login so far. Now he pushes us to go to the next step by removing the password, too much. It might sound extreme, but there’s a good chance you’ll see more password-less options as technology spreads.

“Collectively, the lessons from these early adopters will help establish best practices for other companies looking to follow suit,” said Andrew Shikiar, executive director of the FIDO Alliance. “Virtually all of the major banks and service providers I have spoken with have absolutely FIDO on their roadmap and are working on the technical and user experience considerations necessary to successfully protect their customers as well. “

Here’s how to remove your Microsoft password:

Install and configure Microsoft Authenticator on your phone. The app works on smartphones and iPhones running Android. Once installed, launch it and link it to your Microsoft online account:

Microsoft Authenticator download links

Microsoft Authenticator download link

Screenshot by Stephen Shankland / CNET

Open your Microsoft account settings page in a browser ( and log in too. Open the “Security” section:

Microsoft account page

Screenshot by Stephen Shankland / CNET

Open the “Advanced security options” section:

Advanced Microsoft Account Security

Screenshot by Stephen Shankland / CNET

Scroll down to the “Additional security” section and select “Activate” for “Account without password”. You can also dig into the “Learn more if that’s right for you” section if you’re concerned about the repercussions.

Enable Microsoft passwordless sign-in

Screenshot by Stephen Shankland / CNET

You will receive a prompt to set up passwordless access, then a request for approval in the Microsoft Authenticator app on your phone:

Microsoft account passwordless approval process

Screenshots of Stephen Shankland / CNET

And that’s all. Your password has disappeared:

Microsoft account password deleted

Screenshot by Stephen Shankland / CNET

If you want to recover it, you can reactivate it through the same “Advanced Security Options” process:

Reactivate Microsoft account password

Screenshot by Stephen Shankland / CNET

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Governments around the world restrict online services, content and access

Governments around the world are finding it easier than ever to bring the internet, and the businesses that operate it, to the collapse.

Driving the news: Russia on Friday forced Apple and Google to remove an app that supporters of dissident leader Alexei Navalny had created to coordinate opposition votes in Russian elections.

  • Also last week, the Chinese government deleted almost all online content linked to one of her top movie stars as part of a larger campaign against celebrity power, the Wall Street Journal reported.
  • Complete internet shutdowns by governments seeking to cut citizens’ access to information for political reasons have become increasingly common, according to a study released by Axios earlier this month.

The big picture: Governments limit or ban apps, content, and connectivity itself – and big tech companies, as rich and powerful as they are, can’t or won’t fight back.

  • From the Arab Spring to the Black Lives Matter protests, the internet has helped organizers build grassroots movements and even, on occasion, topple governments.
  • But for now, at least, the roles have turned and technology is giving entrenched leaders and parties effective leverage to strengthen their power.

In Russia, According to a New York Times report, the government of Vladimir Putin threatened some Apple and Google employees with legal action if the companies did not act to remove the Navalny app, which the government had declared illegal.

  • The move came as the Russians went to the polls on Friday and followed weeks of government pressure on businesses.
  • Once the app, which distributed information to opposition voters on how best to deploy their ballots, was blocked, Navalny organizers began using Telegram to spread the word, but at the end of the day. end of the day, this service had withdrawn their account, too much.

In China, Actress Zhao Wei’s internet presence disappeared in late August, according to the WSJ. Movies featuring the star, who had 86 million fans on Weibo, have disappeared from online services. The government has provided no explanation as to why she appeared to have fallen out of favor.

Around the world, The nonprofit Access Now documented 50 internet shutdowns in 21 countries in the first five months of 2021.

  • Governments in countries like India, Belarus, Turkey, Myanmar and Ethiopia have sought to cut their citizens off from internet access or ban content and services they dislike.
  • In the United States, meanwhile, leaders of both parties have targeted online giants with complaints of censorship and disinformation, as part of a broad government effort to curb corporate power.

Between the lines: Businesses are not sovereign, so when governments take legal action against them, regardless of the motivation, they have little choice but to give in or cease operating in a particular country. .

  • The latter option is largely available in China, where most of the US-based internet giants have been sidelined or have chosen to opt out, and most online services are provided by companies. national companies that cannot take stakes and leave.
  • The Chinese model may well become more mainstream as governments seek control – and the technology powering internet services becomes easier to copy.

Our thought bubble: Organizing our online universe around centralized choke points like app stores and search engine monopolies does much of the up-front work for authoritarian governments seeking to quell dissent.

Go further: Nationalism and authoritarianism threaten the universality of the Internet

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RAJUK launches online services

| Update:
Sept. 20, 2021, 4:41 p.m.

Rajdhani Unnayan Kartripakkha (RAJUK), the city’s development authority, officially launched an online platform on Sunday to facilitate applications for approval for the development of new structures.

The platform, called the Electronic Building Permit System (PEC), will also help applicants save their time and money throughout the process.

Minister of State for Housing and Public Works (MoHPW) Sharif Ahmed inaugurated the ECP system at a ceremony hosted by RAJUK’s Urban Resilience Project (URP) at a hotel in the city.

MoHPW Secretary Md Shahid Ullah Khandaker and World Bank Disaster Management Specialist Swarna Kazi attended the ceremony as special guests, while Professor M. Shamim Z Bosunia, Civil Engineer renowned, was the guest of honor.

RAJUK President ABM Amin Ullah Noori presided over the ceremony during which two Memoranda of Understanding (MoU) on ECPS were also signed.

RAJUK President Amin Ullah Noori, Institution of Engineers Bangladesh (IEB) Secretary General Md. Shahadat Hossain and Institution of Architects Bangladesh (IAB) President Mubasshar Hussain signed the MoUs on behalf of their respective organizations.

URP Project Director Abdul Latif Helaly briefed the public on the project and ECPS.

According to the organizers, the ECP system is an electronic tool under the URP to administer and implement the overall building construction approval process, including the application, plan verification, approval and certificate of approval. ‘occupation. The World Bank provided financial support to the URP and a US-based consultancy firm, RTI International, provided the other necessary support.

Speaking on the occasion, Minister of State Sharif Ahmed said that the ECP system has been developed under the guidelines of a world-class consulting firm involving qualified professionals aimed at ensuring smooth service for all work of construction as soon as possible.

“With the introduction of the system, all activities from the application process to the certificate of occupancy will be completed online,” he said.

Professor Shamim Z Bosunia said it was imperative for developers to strictly follow the building code to ensure building safety.

Implementing the building code could also minimize losses in any natural disaster, he said, adding that the country is in an earthquake-prone area.

According to the organizers, an applicant through the ECP system will be able to see application updates using any device. An applicant will also be able to deposit money for various service fees online, using digital payment gateways and mobile financial services.

[email protected]

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