AWS Issues Affect Amazon, Disney, Smartsheet, Canva, and Other Online Services


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If you’re having trouble purchasing items or signing into Amazon.com, you’re not alone, and thanks to the widespread use of Amazon Web Services, the problem isn’t limited to Amazon.

Disney, League of Legends, Smartsheet, Canva and other online services are down or reporting problems for some customers.

The official AWS Service Health Dashboard reports increased error rates for services such as Elastic Cloud Compute (EC2), Amazon Connect, and the DynamoDB database service, all in its region of Northern Virginia.

Smartsheet, the Bellevue-based labor management company, reports at 9:19 a.m. Pacific Time: “Our partner AWS has indicated that they have identified the root cause and are actively working on a recovery. “

It’s not just tech companies that are affected. The Baltimore Sun, for its part, says it is unable to update their site.

On Amazon, the problem manifested itself in a variety of ways, making it difficult for some users to purchase items, call up their order history, and even log into Amazon’s special website for COVID-test results. 19.

Update, 11:45 am: Bloomberg News Reports Amazon’s delivery operations are also affected, creating an outage in an app used to communicate with drivers, as well as the Amazon Flex app used by gig workers delivering packages. The ripple effect could be significant given the timing of the peak holiday season.

Update, 12:55 p.m .: Here are the latest, as of 11:26 am and 12:34 pm Pacific:

We are seeing an impact on several AWS APIs in the US-EAST-1 region. This issue also affects some of our monitoring and incident response tools, delaying our ability to provide updates. Affected services include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS services in US-EAST-1.

We continue to see an increase in API error rates for several AWS services in the US-EAST-1 region. The root cause of this problem is corruption of several network devices. We continue to work on mitigation and are actively working on a number of different mitigation and resolution actions. Although we have seen some early signs of recovery, we do not have an ETA for full recovery.

Amazon services, including Alexa, Ring and Amazon Fresh grocery orders are also affected.

Update, 2:30 p.m..: Amazon says it’s making progress. Here is the last one.

We performed mitigation that shows significant recovery in the US-EAST-1 region. We continue to closely monitor the health of network devices and plan to continue making progress towards full recovery. We still don’t have an ETA for a full recovery at this time.

Meanwhile, back at the delivery station, the Amazon drivers channel Bob Marley.

“I don’t want to wait in vain” – the official lyrics of Amazon’s 2021 holiday season.

Update, 3:03 p.m .: Amazon now says, “Many services have already recovered, but we are working on a full recovery of all services. Services like SSO, Connect, API Gateway, ECS / Fargate, and EventBridge always have an impact. Engineers are actively working to resolve the impact on these services.



Veronica J. Snell