AmeriServ Financial Posters Show Commitment to Customer Service, CEOs Says | Local News


JOHNSTOWN, PA – AmeriServ Financial employees have found a colorful way to show their commitment to customer service.

As part of National Customer Service Week and featuring the theme “The Power of Service”, all departments and branches of the bank were tasked with developing a poster on the theme of service while channeling their inner creativity.

“Since the start of the pandemic, adult hair color has really taken off as an industry and as a great way to release stress and anxiety,” said Kerri Mueller, senior vice president of the bank of detail of AmeriServ Financial.

“For us this provided a great opportunity to have staff take part in a team building exercise – an exercise that did not include things related to work, but rather ways to connect, to be creative. and just have fun.

Each department received the same “The Power of Service” poster to color.

“They were instructed to use their creative license to complete the project,” Mueller said. “Colored pencils, colored pencils, markers and glitter were all viable options when coloring. “

Thirty posters are on display in the main office lobby at 216 Franklin St. in downtown Johnstown.

For the competition, the posters were judged in three categories: best use of color / creativity, staying within the lines but thinking outside the box, and best demonstration of team spirit.

“The point here was to have fun, so the categories were kind of ironic,” Mueller said. “No one is rated on their artistic ability. It was more about coming together and doing something together. The results speak for themselves.”

The winners received lunch courtesy of the bank.

“People got into this,” Mueller said.

“They’ve put their time and effort into it as individuals and as a team to create something that speaks volumes about their commitment to service, to teamwork and to each other.”

She said the project shows what can be accomplished when you work as a team.

“I am delighted with the way our employees have taken on this challenge,” said Mueller. “It’s just another way to show how important customer service is within our bank, while serving both internal and external customers. ”

Kelly Urban is a reporter for The Tribune-Democrat. She can be reached at 814-532-5073. Follow her on Twitter @ KellyUrban25.


Veronica J. Snell

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